Đừng Hành Xử Như Người Bán Hãy Suy Nghĩ Tựa Người Mua
Tác giả: Jerry Acuff. Wally Wood
Dịch giả: Trần Xuân Mỹ.
Nhà xuất bản: Nxb Trẻ
Số trang: 320
Kích thước: 14x21 cm
Giá tham khảo: 48.000 VNÐ

Người ta nói chung thích mua hàng, thích có những sản phẩm tốt, những món hời. Tuy vậy, ai cũng có cảm giác mình đang bị nài ép, hay bị lừa vào một thương vụ, ngay cả khi họ đang rất muốn món hàng mà bạn đang bán cho họ.

Đó là lí do vì sao bán hàng lại khó đến thế, và vì sao bạn phải thay đổi cách làm việc nếu muốn bán được nhiều hơn và giữ được chân khách hàng.

Quyển sách này có thể coi như cẩm nang cho một cuộc cách mạng trong nghệ thuật bán hàng: rằng biết bán hàng thôi vẫn chưa đủ, bạn cần phải học cách suy nghĩ như một người mau để bán hàng hiệu quả hơn.

- “Nếu bạn muốn thành một người bán hàng không giống bất kỳ ai, dù là bán một sản phẩm hay bán một ý tưởng, thì đây là quyển sách bạn phải đọc” – Theresa Martinez, Giám đốc thương hiệu, Roche Laboratories

- “Đây là quyển sách dành cho những ai thật sự muốn thành công lẫy lừng trong bán hàng. Nó chỉ cho bạn thật chính xác từng bước, từng bước một” -Tiến sĩ dan C. Weilbaker, đại học Northern Illinois

- “Quyển sách giúp bạn hiểu về tâm lý và cách cư xử của con người; đưa ra những mẹo thiết thực và cả những ví dụ để giúp bạn nổi bật, đồng thời được khách hàng đánh giá cao, bất kể bạn đang bán thứ gì” – Charlene Prounis, quản lý, Flashpoint Medica.

Lời cảm ơn

Phần 1: Khỏi đầu với một lối suy nghĩ đúng

Chương 1: Nếu mọi người thích mua sắm, chúng ta nên giúp họ mua

Chương 2: Tám quy luật của ý định bán hàng

Chương 3: Vun đắp kiến thức, khả năng truyền đạt thông tin và xây dựng các mối quan hệ

Phần 2: Sử dụng một quy trình bàn háng hiệu quả và đã được thử nghiệm

Chương 4: Tạo sự quan tâm để khách hàng lắng nghe bạn

Chương 5: Để lôi cuốn khách hàng tham gia vào cuộc đối thoại có ý nghĩa

Chương 6: Nghiên cứu tình hình, vấn đề, hoặc thách thức của khách hàng

Chương 7: Trình bày câu chuyện của bạn

Chương 8: Yêu cầu cam kết

Phần 3: Thực hiện quy trình mang lại sự thịnh vượng cá nhân

Chương 9: Làm thế nào để có được các mối quan hệ kinh doanh tốt đẹp và hiệu quả

Chương 10: Sự mở mang kinh doanh sẽ dẫn dắt tương lai của bạn.

Chú thích

Like the main character in my new novel, I fell in love with Japan on my first visit. And, like the main character, I had the opportunity to lead tours of Japan because I could speak the language and was knowledgeable about the country and its culture. But that's where the similarities end. After a successful career as a trade magazine editor, I became a professional writer, supporting my fiction habit with non-fiction.

Why write a fiction? It's a question I ask myself whenever the writing goes badly. There's no money in it. The world doesn't need another book. My story is banal, the characters cardboard, the setting hackneyed, and what's more I never learned to use the comma properly. So why do it?

The reasons must be as varied as individual writers. I do it because it helps me impose meaning and structure on experience. It helps me to live what I consider to be a full and productive life.

I knew I was a writer when, in junior high school, I wrote a humorous sketch for an English assignment. The teacher praised it and read it to the class, which laughed when it was supposed to. The piece even seemed to entertain the adults who read it. I realized that my words, my creations, could entertain and, as a result, people--including girls--would pay attention to me.

In high school, I wrote stories, plays, and poetry. In the army, I wrote reviews and stories. In college, I wrote a column for the school newspaper and an unpublished (and unpublishable) novel. I found a job as a writer on a trade magazine and spent 25 years as a reporter and writer, raised a family, but always continued to write poetry, plays, and another unpublished (and unpublishable) novel. I went back to college and earned an MA in creative writing. I became a ghostwriter and have now published 19 business books, but never stopped writing fiction.

I believe my earlier novels are unpublishable because, while I found the central character fascinating (he should be; he was me), no reader found his concerns, his wants, or his problems very engaging. While fiction has no unbreakable rules, a good general maxim is this: If readers don't care what happens to your main character they're not going to read your book. Ideally you want an interesting character in an interesting situation so that readers want to know what's going to happen next. Occasionally a writer will put cardboard characters in an extraordinary situation and sell a million books (The Di Vinci Code) but that's unusual.

The novels I enjoy reading tell me something about the world and the human condition. Ideally, they tell me something new. It's why I prefer a police procedural mystery to, say, Agatha Christie. For that reason, the books I want to write, ideally tell readers something about the world and how it works.

Between the US Army, my undergraduate college experience, and regular practice ever since, I speak enough Japanese to have been hired to lead tours in Japan. It occurred to me that a tour would be an interesting situation to fictionalize...a diverse group of Americans...a foreign culture...an inexperienced guide...many opportunities for tension and conflict. And the thought became the seed that grew into the 240 pages of "Getting Oriented: A Novel about Japan."

While I did not consciously set out to do so, I find that I tend to put my imaginary characters in real places. I do not care for books that are set in an imaginary place (Ed McBain's 87th Precinct mysteries) or are coy about identifying their real setting. Someone who wanted could replicate the tour in Getting Oriented, although, again, the tour in the book is neither the tour I led nor are the characters in the book portraits of people on my tours. The tour guide is not me. Like most fiction characters, these are composites of many people I've known. And although I think they live and breathe on the page (because they live and breathe in my imagination), readers will have to tell me whether they do or not.

I am sometimes asked about the relationship between my non-fiction ghostwriting and novel writing. With a business book, I have a wealth of material to work from. I spend as much time as I can with the author to immerse myself in that world. I went to one author's day-long seminars then spent almost another day and a half interviewing him before I began his book. If the author has speeches, white papers, presentations, whatever, I want them all.

The author and I meet regularly throughout the writing process, although today that meeting may be via phone or e-mail. For one recent book, I did not meet the California-based author in person until after she published the book. I send the author every chapter as I write to ask for feedback, and some authors are far more hands-on than others, editing what I have written.

While I use fictional techniques to great effect in non-fiction (description, scene-setting, dialogue), I have no limits--beyond plausibility--in fiction. In a novel, I can tell you what a character is thinking and feeling. In non-fiction I can tell you only what I've been told or learned through research and experience.

Non-fiction is usually very clear about its natural audience: marketing executives, salesmen, general managers, advertising managers, whatever. Every article in the trade magazine for which I worked had to tell readers either how to make money or how to save money. A clear test.

Genre fiction is also clear: mystery, romance, thriller, paranormal, chick-lit, sci-fi, with subcategories under the major groups. With a book labeled, a bookstore knows where to shelve it. With a book that is not easily labeled--and I'm afraid that my novel is just such a book---publishers and bookstores have a much more difficult time.

Nevertheless, I was brought up to believe that if a book were good enough, it would eventually find an audience. Writing Getting Oriented was immense work, but it also gave me enormous pleasure. I can only hope that the readers who find it receive half as much enjoyment reading it as I had creating it.

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