Tip of the Month - Strategic CRE in Property Management IndustryTác giả: APCSC
Nhà xuất bản: APCSC
This four-day CCSM course is hosted by Asia Pacific Customer Service Consortium. The course will cover the latest and advanced topics in Customer Service (CS) Management that enable the participants to increase their awareness and knowledge of the latest development of CS in terms of technology as well as management concept, including CRM, Operations, Customer Satisfaction, Loyalty and Performance In addition, participants will learn techniques on data preparation and presentation to management for extensive CS performance reporting and equip themselves with a comprehensive
understanding of auditing techniques to ensure CS Quality Standards (CSQS) are effectively implemented.